Designing and developing learning plans, self-paced eLearning courses, instructor-led trainings (ILT), virtual trainings (VILT), blended learning, activities and exercises, assessments, and multimedia assets (videos, job aids, infographics, etc.) to support diverse learner pools

Combining sound instructional design principles and adult learning theory with innovative design and development methods

Conducting learner and needs analysis to identify learning gaps, determine training delivery methods, and define learning objectives

Collaborating with other designers and cross-functional teams to discuss project requirements and progress towards goals

Interviewing and collaborating with subject matter experts (SMEs) to clarify content and transfer their knowledge into training

Implementing training by facilitating in-person or virtual sessions, as well as maintaining self-paced courses and content in Learning and Content Management Systems (LMS and CMS)

Measuring, evaluating, and reporting on training outcomes based on defined learning goals, as well as learner data and feedback

Analyzing, updating, converting, and refining existing course material to better engage the learner and improve the learning quality

Ensuring all content and courses meet Section 508 and Web Content Accessibility Guidelines (WCAG)

Communicating abstract and technical information to non-technical learners